At ace super, we believe that gaming should always be a source of entertainment — never a source of stress or financial hardship. Our responsible gaming commitment is built into every part of the platform, giving Filipino players the tools, information, and support they need to stay in control of their play at all times.
We give every registered Filipino player direct access to a set of practical responsible gaming tools. These features are designed to help you set boundaries, monitor your habits, and take a break whenever you feel you need one — all without having to contact support first.
Set a daily, weekly, or monthly cap on how much Philippine pesos you deposit into your account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately, while raising it includes a short cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last and receive an on-screen reminder when that time is up. Keeping track of how long you have been playing is one of the simplest and most effective ways to maintain a healthy relationship with online gaming. You can adjust your session reminder settings at any time from your account dashboard.
If you feel that you need a longer break from gaming, our self-exclusion feature lets you temporarily or permanently close your account. During a self-exclusion period, you will not be able to log in, deposit, or place any bets. We take self-exclusion requests seriously and process them promptly to ensure your protection is in place as quickly as possible.
Your full transaction and gaming activity history is available in your account at any time. Reviewing your deposit, withdrawal, and betting records regularly helps you stay aware of your spending patterns and make informed decisions about your play. Transparency in your own activity is a key part of responsible gaming.
A cool-off period lets you take a short break — from 24 hours up to several weeks — without permanently closing your account. During this time, your account is suspended and you cannot access any gaming features. This option is ideal if you feel you are playing more than you intended and simply need a reset before returning.
Our support team is available to assist any Filipino player who has questions or concerns about their gaming behaviour. Whether you want help setting up a limit, understanding your options, or finding external support resources, we are here to help. You can reach us at [email protected] and we will respond as quickly as possible.
For the vast majority of Filipino players, online gaming is a form of entertainment enjoyed responsibly alongside everyday life. However, for some people, gaming can begin to feel less like a leisure activity and more like a compulsion. Knowing the early warning signs is the first step toward getting things back on track before they become a more serious problem.
Some signs that your gaming habits may need attention include: spending more money than you planned or can afford; chasing losses by placing more bets to try to win back what you have lost; feeling irritable or anxious when you are not able to play; neglecting work, family, or social commitments because of gaming; or borrowing money to fund your gaming activity. If any of these patterns sound familiar, please use the tools available in your account or reach out to our support team.
You do not have to be in crisis to seek help. Reaching out early — whether to our team at [email protected] or to one of the external organisations listed below — is always the right move. ace super is committed to supporting every player who needs guidance, without judgement and with full respect for your privacy.
These organisations operate independently of ace super. We list them here as a public service to Filipino players who may need additional support beyond what we can provide directly.
Responsible gaming is not a checkbox for ace super — it is a core part of how we operate. We apply strict age verification to every new account to ensure that minors cannot access the platform, and we train our support team to identify and respond to signs of problem gambling with care and professionalism. Our platform is designed so that responsible gaming tools are easy to find and simple to use, not buried in settings menus.
We also review our responsible gaming policies regularly to make sure they reflect current best practices and the specific needs of Filipino players. If you have a suggestion for how we can improve our approach, we genuinely want to hear it. Your feedback helps us build a safer, more enjoyable platform for everyone in the Philippines who chooses to play with us.
Check our FAQ for quick answers about account settings, limits, and responsible gaming features. If you need personal assistance, our team is ready to help at [email protected].