This Privacy Policy explains what personal information ace super collects when you use our platform, how we use and protect that information, and what rights you have as a registered player in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data protection law.
Last updated: June 2025. This policy applies to all registered users accessing the platform from the Philippines.
This page is organised into clear sections so you can quickly find the information most relevant to you. Use the list below to jump to any section.
When you register for an account on ace super, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment details. This information is required to verify your identity, process transactions in Philippine pesos, and comply with our obligations under Philippine law. We do not collect more information than is necessary for these purposes, and we will always tell you why a particular piece of information is being requested at the point of collection.
In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity such as pages visited and time spent on each section. This technical data helps us maintain platform security, diagnose errors, and improve the overall experience for Filipino players using the service on mobile and desktop devices.
If you contact our support team, we will also retain a record of that communication — including the content of your messages and any attachments you send — so that we can follow up effectively and maintain a consistent service history for your account. We may also collect information about your gaming activity, including bets placed, games played, deposit and withdrawal history, and any responsible gaming preferences you have set within your account.
The primary purpose for which we use your personal information is to operate and maintain your account on the ace super platform. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity when required, and ensuring that your account remains secure and accessible only to you. Without this core processing, we would not be able to provide the service at all.
We also use your information to comply with our legal and regulatory obligations, including age verification, anti-money laundering checks, and responsible gaming requirements applicable to online gaming platforms operating in the Philippines. Where we are required by law or by a regulatory authority to disclose your information, we will do so — but only to the extent strictly required and in accordance with applicable data protection rules.
With your consent, we may use your contact details to send you platform updates, promotional communications, or information about new features and games available on the platform. You can withdraw this consent at any time by updating your communication preferences within your account settings. We will never use your personal information for purposes that are incompatible with the reasons for which it was originally collected.
ace super does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only where it is necessary to deliver the service, comply with legal obligations, or protect the security and integrity of the platform. Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond what we have specified.
We work with a limited number of trusted service providers who assist us in operating the platform — including payment processors who handle your PHP transactions, identity verification providers who support our compliance checks, and technology partners who help us maintain platform infrastructure. Each of these providers is bound by contractual obligations that restrict how they may use your data and require them to implement appropriate security measures.
In the event that ace super undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity as part of that transaction. In such circumstances, we will notify registered users and ensure that the receiving entity is bound by privacy obligations at least equivalent to those set out in this policy. We will never transfer your data to a jurisdiction that does not provide an adequate level of data protection without first putting appropriate safeguards in place.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the ace super platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
Access to personal data within our organisation is restricted on a strict need-to-know basis. Only staff members who require access to your information in order to perform their job functions are permitted to view it, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — we strongly encourage you to use a strong, unique password for your ace super account, to enable any available two-factor authentication, and to log out of your account when using a shared or public device. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal information we hold about you. These rights are designed to give you meaningful control over your data and to ensure that we handle it transparently and responsibly. We are committed to honouring these rights and to responding to any request you make within the timeframes required by law.
You have the right to access the personal information we hold about you and to receive a copy of it in a commonly used format. You also have the right to request that we correct any inaccurate or incomplete information, and to request that we delete your data where it is no longer necessary for the purposes for which it was collected — subject to any legal obligations that require us to retain it for a specified period.
You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We may need to verify your identity before processing your request to ensure that we do not disclose your information to an unauthorised person.
The ace super platform uses cookies and similar tracking technologies to support core platform functionality, remember your preferences, and help us understand how players interact with different parts of the site. Cookies are small text files stored on your device by your browser, and they allow us to recognise you when you return to the platform and to maintain your session while you are logged in.
We use strictly necessary cookies that are essential for the platform to function — these cannot be disabled without breaking core features such as account login and session management. We may also use functional cookies that remember your language preferences and display settings, and analytical cookies that help us understand aggregate usage patterns so we can improve the platform experience for all Filipino players.
You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising, and we do not share cookie data with external advertising networks. For more information about how to manage cookies on your specific browser or device, please refer to your browser's help documentation.
We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Under Philippine anti-money laundering regulations and gaming compliance requirements, we are obligated to retain certain account and transaction records for a minimum period even after an account has been closed. We will not retain your data for longer than is necessary for these purposes.
When your data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you as an individual. The specific retention periods that apply to different categories of data are determined by the nature of the data and the legal basis on which it was collected. If you would like more information about the retention period that applies to a specific category of your data, you can contact us at [email protected].
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we have handled your personal information, please contact the ace super data team by email at [email protected]. We aim to acknowledge all data-related enquiries within five business days and to provide a full response within the timeframe required by the Philippine Data Privacy Act.
If you are not satisfied with our response to your enquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the regulatory authority responsible for enforcing data protection law in the country. We take all complaints seriously and will cooperate fully with any investigation initiated by the Commission. We encourage you to contact us directly in the first instance so that we have the opportunity to resolve your concern before it is escalated.
Our support team is here to help Filipino players with any data, account, or privacy concern. You can also check the FAQ for quick answers to the most common questions about registration, payments, and platform access.